COVID-19: How we are responding

05 January 2021

Following the Government Covid-19 updates yesterday, we have received correspondence as members of FENSA since its inception in 2002 that we are able to work in our customers’ homes safely and we will continue to do our utmost to uphold and review our risk-based Covid-19 policy and respect Government legislation to keep our customers, staff, suppliers and our environment safe.

FENSA is a government-authorised scheme that monitors building regulation compliance for replacement windows and doors. Each FENSA Approved Installer, from large national brands to small local companies, is assessed regularly to ensure its compliance to building regulations is continually maintained and Reliant Windows are proud to be long-term FENSA Approved Installers.

We look forward to hearing from you at

Please stay safe ️

🟡🟠🔵 #relyonreliant

04 January 2021

Reliant HQ is open from today and as always, our primary concern is for our customers, staff, suppliers and society as a whole. Several of our staff will be working safely from home and some phones will be diverted, so as always we appreciate your patience in these difficult times. Following the recent Tier changes announced in Parliament on 30/12/20, we remain fully committed and legally able to work in people’s homes and commercial buildings and offer home quotations safely and within our risk-based approach as outlined earlier in this section. Working together, we all pray for better times. Please stay safe, we wish you a Happy and Healthy New Year in 2021 and please contact us on 0121 500 0500, by e-mail at or through our website and social media channels. We look forward to hearing from you all.


18 May 2020

Following the new Government guidance for tradespeople working in people’s homes no longer stipulating that only essential work can be undertaken, we are taking a risk-based approach as required to offer safe, socially distanced quotations in people’s homes alongside enquiries coming to us by phone, e-mail and through our social media channels and as parts of our supply chain are now coming together, we are open for business and to install our products safely at Reliant Windows.

A number of our staff continue to work safely from home, our phones are still diverted and we appreciate your patience and understanding in dealing with any queries as promptly as possible in the current climate. As a company, we have complied with the Government guidance issued on 11/05/20 on managing the risk of COVID-19 as below and we confirm that we have given key attention to our responsibilities and have assessed the risks involved in operating safely. We believe that we are implementing everything that is reasonable to minimise risk, whilst recognising that it is not possible to completely eliminate the risk of COVID-19.

Staying COVID-19 Secure in 2020

We are talking to our customers prior to any quotations being offered and installations undertaken to ascertain whether a household has someone who has symptoms or is being asked to shield and are not attending people’s homes under these circumstances and taking requisite precautions when visiting or working in households where there are vulnerable people, for example the over-70s. We are issuing to our customers and our installers as required our ‘WORKING SAFELY DURING COVID-19 IN OTHER PEOPLE’S HOMES’ guidance sheet as below:

COVID-19 Risk Assessment

We thank all our customers past, present and future for your business and wish you the very best of physical and mental health in continuing troubled times for everybody. Please all continue to stay alert, help to control the virus and ultimately, save lives.


Stay alert. Control the virus. Save lives.

01 April 2020

We are continuing to follow Government guidelines as our operational activities are suspended to support and protect our staff, our customers, our suppliers and all in our locality and beyond.

Our staff continue to work safely from home and respond to all queries as promptly as possible and we appreciate your patience and understanding in the most uncertain of times. Our telephone lines remain diverted and we are happy to provide quotations and give advice by telephone, e-mail and through our website to our customers who may want to use their time at home to consider and plan their next Home Improvement project.

To all our front line, key workers out there, we salute your brave efforts, every one of you. The good times will return, but for now, stay at home, protect the NHS and save lives. Please stay safe…


23 March 2020

In light of the ongoing situation regarding COVID-19, we just wanted to confirm that it’s currently BUSINESS AS USUAL at Reliant Windows.

We have taken full precautions by following the Government guidelines and we are ready to fulfil our orders as normal. Our supply chain is currently intact and we will be reviewing our procedures and operating terms on a daily basis. All phone calls and contact will be responded to, it may take a little longer than usual as we have structured a number of our staff to work from home to suit personal situations, but you will be contacted and thank you for all your communications, which are greatly valued by all at Reliant.

Just a thought, during tough times, we shall look after those closest to us and do what we can for the most vulnerable. Physical and mental health are going to be incredibly fragile with the uncertainty that we’re all facing.

Please try and keep the faith and adhere to the advice and information out there to ensure the greatest good. We wish the best of health to our customers and everybody ❤️#relyonreliant

Reliant Windows COVID-19 / Coronavirus ways of working